Your satisfaction is important to us.
Dispatch Guarantee
If we are unable to dispatch your order within 7 business days, you are entitled to request a full refund, no questions asked.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with photographs of the product and packaging so we can resolve the issue as quickly as possible.
Refund Processing
Once your refund has been approved, it will be issued using your original payment method. Depending on your bank or payment provider, funds typically appear within several business days.
Return Eligibility
To be eligible for a return, items should:
- Be unused and in their original condition.
- Be returned in the original packaging, including any accessories and documentation.
- Be submitted for return within the applicable return period.
Please contact our customer support team before sending any item back so we can provide return instructions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, include:
- Your order number.
- A brief description of the issue.
- Clear photos of the item and its packaging.
We will review your request and work to provide a replacement, exchange, or refund where appropriate.
For any questions regarding returns or refunds, please contact us:
Email: info@infusionia.com
Phone: +385 99 7828 090